PetroCom’s service level agreement (SLA) with BP assures 99% system uptime for mission-critical applications and 30-second restoration if a problem occurs. The RADview™ network management system, which controls and manages the network and monitors network health, is therefore an important component of the RAD solution. For additional support, PetroCom is relying on the RADCare Service Program. Its guaranteed 24/7 technical support, priority handling of all service calls, and next-day shipment of replacement parts enable PetroCom to offer the best service to the customer.
PetroCom intends to replicate the solution on two additional oil platforms that BP is planning to deploy next year. PetroCom will also assist BP in implementing this effective solution at other existing installations around the globe.