Today’s small to medium-sized enterprises (SMEs) might be relatively small in scale, but the communications services they demand are no less diversified or advanced than those of larger corporations. From basic telephony to high-speed Internet and enhanced VPN services, SMEs are demanding high-performance access solutions at a low cost. But that doesn’t mean that their link into the global communications backbone is necessarily fulfilled. Quite to the contrary, SMEs represent one of the most underserved market sectors on the communications landscape.
On the other side, whether they are established telecoms or new CLECs (competitive local exchange carriers) or ISPs (Internet service providers), service providers are always looking to expand their reach into new and growing access markets, and SMEs present just that. The primary challenge common to both established and new service providers, however, is how to serve their underserved Last Mile commercial customers with cost-appealing efficiency and high performance.